September 11, 2001 changed the nature and priorities of business in the United States. Corporate leadership was confronted with situations for which they were unprepared. All of their training, knowledge, and experience did not address their role of helping their employees, and ultimately their organizations, cope with and recover from a trauma of this magnitude. This created a personal crisis for those leaders who always “knew” what to do.
They were forced to reassess traditional practices and to develop contingency plans for catastrophic acts of violence which impact survival, people, operations, litigation and company image.
“Consequence management”, physical safety and psychological well being of their workforce, took precedence over the bottom line and profitability, at least for the moment.
While most companies have disaster recovery plans which focus on operations, proprietary data and physical facilities, they typically do not address the traumatic impact of crisis events, and the potential for long-term threats to managers and employees.
This workshop integrates business and personnel recovery strategies to help managers develop strategies to assist their workforce function in the face of unanticipated and sustained exposures to traumatic events.